From Monday through Friday, we provide support via email, whatsapp and telegram chat.
Technical Support via Chrome Remote Access #
We also provide technical support via remote access from 10am to 5pm Monday to Friday.
- Exclusive to our paid customers, we offer a one-time free remote access support to assist you in setting up your MT4 platform and our indicators.
- Our dedicated support team will help you configure Metatrader with our indicators at no cost during your initial setup.
- This service ensures that you can confidently utilize our technology without any concerns.
- Subsequent remote access is chargeable at $150 SGD per session.
Preparing for Chrome Remote Access #
We can do a one time free setup for you via Chrome Remote Access. Once you have setup Chrome remote access, arrange a time and date with us for technical support.
How to setup Chrome Remote Desktop for remote access #
- Install Chrome Browser (skip if you have already done so)
- Install Chrome Remote Desktop. click here
- Watch this video for more information on Chrome Remote Desktop setup.
- Install and log in to your MT4 or MT5 platform.
- Download our indicator zip file to your desktop (you can download from our website: Onlineforexmaster Indicator)
- Arrange a time and date for us to access your computer. You are also required to be in front of your computer too.
DURING THE ARRANGED SESSION
- Generate a code. Copy and paste the generated code in WhatsApp or telegram chat. Please do not take a photo of the code to send to us. P/s we will only proceed with the remote access if you have gotten item 4 and 5 ready.